Updated 06/07/ 2024

Returns Policy for fastandlight.ch

Welcome to fastandlight.ch. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our returns policy below.

You are more than welcome to return unused items back to Fast and Light within 14 days of delivery for a refund, or within 30 days of delivery for an exchange or store credit.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in the original packaging with all tags and labels attached.
  • The return must be initiated within 30 days of the purchase date.

2. Non-Returnable Items

Certain items are not eligible for return. These include:

  • Perishable goods (e.g. food, magazines).
  • Custom or personalized items.
  • Underwear, intimate or sanitary goods.
  • Hazardous materials or flammable liquids and gases (eg. liquid chalk).
  • Used items not in the original packaging and boxes.
  • Uncoiled or unpacked ropes.
  • Drilled skis and snowboards.
  • e-Gift Cards / eVouchers.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service at [email protected] with your order number, item(s) to be returned, and reason for return.
  2. Approval: Wait for a return authorization and instructions on how to proceed.
  3. Shipping: Securely package the item(s) and ship them back to us using the address provided in the return authorization email. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Please take reasonable care of the goods, as we are entitled to deduct an amount from the refund due to your poor handling. This includes damaged product packaging, ripped bags, tape or return shipping labels directly attached to the product packaging such as shoe boxes.

Climbing and Safety Equipment

You can return climbing equipment to us, however we must be very strict on the condition. Everything must be as it was received, with all labels, tags and packaging still on the product. Ropes must not be unpacked or uncoiled.
If we feel that the product has been used or is not as supplied we will refuse the return/exchange on safety grounds.

4. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

  • Approved Refunds: If your return is approved, a refund will be processed to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).

5. Exchanges

  • Exchanges: Items can be exchanged for the same product within 30 days of the purchase date. If you need to exchange an item, please contact us at [email protected] for further instructions.
  • Store Credit: If you prefer, you can choose to receive store credit instead of a refund within 30 days of the purchase date. Store credit is issued in the form of a discount code that can be used at checkout and is valid for 12 months.

6. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item received).
  • Non-Refundable Costs: Original shipping costs are non-refundable.

7. International Returns

Customers outside of Switzerland are responsible for return shipping costs, any duties, taxes, and/or customs fees that may apply.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will provide further instructions and work to resolve the issue promptly.

9. Contact Information

For any questions regarding our returns policy, please contact us at:

  • Email: [email protected]
  • Phone: +41 78 647 13 43
  • Address: timbarnett.com, c/o Expert Fid & Audit SA, Cours des Bastions 13, 1205 Geneva, Switzerland

Thank you for shopping with fastandlight.ch. We appreciate your business and are here to ensure you have a positive shopping experience.

Fast and Light

Note: This returns policy is subject to change without notice. Please review the policy periodically for updates.

 

 

Faulty Goods / Guarantee / Warranty Claims

In Switzerland, the legal guarantee period for goods is typically two years. This period is mandated by the Swiss Code of Obligations (Art. 210) and applies to all consumer goods sold within Switzerland. This guarantee period covers defects that are present at the time of delivery.

However, individual companies may offer longer guarantee periods for certain products as part of their customer service policies. Always check the specific warranty terms provided by the retailer or manufacturer.

Guarantee Policy for fastandlight.ch

At fastandlight.ch, we take pride in the quality and performance of our products. We are committed to providing our customers with the best gear for running, trail, outdoor, camping, climbing, and skiing activities. This Guarantee Policy outlines the terms and conditions under which you can make a guarantee claim.

1. Guarantee Coverage

Our guarantee covers manufacturing defects in materials and workmanship under normal use for a period of two years from the date of purchase.

2. Items Covered Under Guarantee

The guarantee applies to the following categories of products:

  • Running gear
  • Trail gear
  • Outdoor gear
  • Camping gear
  • Climbing gear
  • Skiing gear

3. Items Not Covered Under Guarantee

The guarantee does not cover:

  • Damage caused by misuse, abuse, or accidents.
  • Normal wear and tear.
  • Unauthorized repairs or modifications.
  • Products with removed or altered serial numbers.
  • Consumable parts (e.g., batteries, climbing chalk, lubricants) unless specifically covered by the product guarantee.

4. Guarantee Claim Process

To make a guarantee claim, please follow these steps:

  1. Contact Us: Email our customer service at [email protected] with your order number, a description of the issue, and any supporting documentation (e.g., photos, proof of purchase).
  2. Assessment: Our team will assess your claim and determine if it falls under our guarantee coverage.
  3. Return Instructions: If your claim is approved, we will provide you with return instructions. The item must be returned in its original packaging, if possible, along with any accessories and documentation.

5. Guarantee Remedies

If your guarantee claim is approved, we will, at our discretion:

  • Repair the defective item.
  • Replace the defective item with a new or refurbished item of equal or greater value.
  • Refund the purchase price of the defective item.

6. Shipping Costs for Guarantee Claims

  • Within Switzerland: If the guarantee claim is approved, we will cover the cost of shipping the item back to you after repair or replacement.
  • Outside Switzerland: Customers outside of Switzerland are responsible for shipping costs to and from our facility for guarantee claims.

7. Limitation of Liability

Our liability under this guarantee is limited to the repair, replacement, or refund of the defective item. We are not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

8. How to Contact Us

For any questions regarding our guarantee policy, please contact us at:

  • Email: [email protected]
  • Phone: +41 78 647 13 43
  • Address: timbarnett.com, c/o Expert Fid & Audit SA, Cours des Bastions 13, 1205 Geneva, Switzerland

Thank you for choosing fastandlight.ch. We stand behind our products and are here to ensure you have a satisfactory experience.

Fast and Light

Note: This guarantee policy is subject to change without notice. Please review the policy periodically for updates.